Privacy Policy

1. Introduction

Welcome to RivCut Inc. ("RivCut Inc.," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rivcut.com (the "Site") or use our CNC machining and manufacturing services.

By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or pricing information
• Submit a contact form or inquiry
• Create an account on our Site
• Subscribe to our newsletter or marketing communications
• Upload CAD files or technical drawings for manufacturing quotes
• Place an order for our services

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name and business information
• Payment and billing information
• Technical specifications and project requirements
• CAD files, drawings, and design documents
• Communication preferences

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. You can control cookie settings through your browser preferences. Please note that disabling cookies may limit your ability to use certain features of our Site.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our CNC machining and manufacturing services
• Process your quotes, orders, and payments
• Communicate with you about your projects, orders, and inquiries
• Analyze and manufacture parts based on your CAD files and specifications
• Improve our Site, services, and customer experience
• Send you marketing communications and promotional offers (with your consent)
• Respond to your questions, comments, and support requests
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms and conditions
• Conduct analytics and research to improve our business operations

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Cloud storage and hosting providers
• Email and communication service providers
• Analytics and marketing platforms
• Shipping and logistics partners

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If RivCut Inc. is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

4.4 Protection of Rights

We may disclose your information when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology for data transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

6.2 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., records we are required to retain for legal or business purposes).

6.3 Opt-Out of Marketing

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly. Please note that you may still receive transactional or service-related communications.

6.4 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your personal information (note: we do not sell personal information).

6.5 European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, data portability, and the right to object to processing.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Retention periods vary based on:

• The nature of the information and how it is used
• Legal, regulatory, or contractual obligations
• Business and operational needs
• Dispute resolution and enforcement of agreements

8. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Site and services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Site and updating the "Effective Date" at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Consent

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.